Frequently Asked Questions
Everything you need to know about your Heliosmeds shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy on all unworn items with original tags attached. Please ensure the garments are free from makeup, perfume, or signs of wear to qualify for a full refund.
How do I determine the right size for me?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the most accurate fit.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are the colors of the clothes accurate on the website?
We strive to display product colors as accurately as possible. However, due to variations in monitor settings and studio lighting, the actual color may vary slightly from what you see on your screen.